OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
154 ratings and 79 comments received in the last 90 days.
20 April 2024
Buying the new car and setting up the finance was straightforward.
20 April 2024
Extremely well looked after
18 April 2024
They are alway Friendly and helpful
12 April 2024
Luke Shaw was helpful and supportive throughout
05 April 2024
always a great experience
04 April 2024
Because Alex was very helpful and not pushing the car on me
03 April 2024
The sales staff were great but it took 5weeks to transfer the car from Heathrow to Cockermouth which is far too long.Asked for a different grill unfortunately it's 2 pieces and only 1 was ordered, still waiting for it to get changed ,again too long.
27 March 2024
Great car of gimmicks
25 March 2024
Kind and courteous
24 April 2024
Great service
20 April 2024
After collecting my car found blue tooth not working, being in my 70's, had to find a tech savie relative to restore it
19 April 2024
Convenient, helpful, customer focused. Kudos to Nick and Lisa for arranging a quick problem resolution ahead of my imminent road trip.
18 April 2024
You done a good job
18 April 2024
Very helpful and friendly staff. Summer tyres were refit to car, only minor issue was front tyres pressures were 2.4 bar against recommended 2.7 bar, as shown on car infotainment system. Back ones were spot on.
18 April 2024
Service department front desk were great (Lisa)
18 April 2024
This service was very good.
17 April 2024
Very polite and efficient
16 April 2024
Because what they said was exactly what they did
16 April 2024
Good update on service status with video
21 April 2024
The team at Lloyds Cockermouth dealership were extremely supportive and helpful throughout the original car purchase and exchange process and we are very grateful for all they have done for us.