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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

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David Byrne

Head of Business

Andrew Thomas

Sales Manager

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Alex Cronin

Sales Executive

Richard Parker

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Jason Saenchan

Product Genius

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Don't really care too much about the actual service, I'm sure it was done properly. The staff service, a brand new BMW as a courtesy car and my car spic & span inside & out when I got it back. That's what sets you apart.

Service

Lady on the desk who sorted everything out was exceptional

Service

Angela is the Iron Lady of BMW, a asset to your business.

Service

The staff were helpful and all the work weas carried out on time, the car was ready when they said it would be

Service

Only blip was having to ring up to se if completed before collecting 4 pm rather than being notified

Service

Quick and efficient.

Service

First class

Service

Purchased my car brand new from this dealership. They have looked after my every need.

Service

professional, friendly and helpful staff

Service

Excellent service in particular was a young lady called Alex Lennon who was more than helpful, kept me up to date with progress of the work being done. In my opinion an excellent ambassador for BMW.

Service

Very helpful and supportive.

Service

Good service by service manager

Service

I was very happy from the booking experience to the collection of the car

Service

My car was only in for an MOT which was carried out on time with no fuss. I have used this dealership a number of times and always been good.

Service

Friendly staff giving great service. Who go out of there way to make sure I get what I wanted.

Service

Great service every time !!!

Service

clear and timely communication between service staff and myself.

Service

Prior to the service I made it clear the time at which I needed to collect the car. I was only advised at collection that a belt needed to be changed, not notified or done during service. This was at the inconvenience of another one hour of waiting.

Service

After sales care is superlative. Currently having a problem with mice eating cables etc. and they could not be more helpful.

Service

Satisfied with the two visits but problem with vehicle unresolved and further time needed at dealer

Service

Customer service was great. The team looked after me

Service

As above.

Service

Angela kept me informed on progress and issues as they arose.

Service

Answered all my questions , not pressurised. Excellent coffee!

Service

Very helpful and attentive staff make you feel welcome from the moment you walk in

Service

Received a short video of the service with the main points. greatly appreciated.

Service

Everything done to a high standard

Service

smooth service made as easy as possible especially by Neil Wilson service manager

Service

Service completed as well expected.

Service

They did a very good job including a post service clean but they don't vacuum the boot, so just missed out on a perfect score. Not a complaint, just an observation.

Service

everything was above and beyond what we expected .

Service

Their attention to detail

Service

Can't find any faults

Service

Exactly as I expect and never disappointed

Service

Do their utmost to make you happy despite the appalling response from BMW central

Service

Always courteous, efficient and friendly. Comfortable area for waiting.

Service

Excellent

Service

Very good service.

Service

Impressed with the video presentation and provision of courtesy car.

Service

inconvenience of having to arrange my own transport you could not provide me with a courtesy car.

Service

Service completed in agreed time and even had a quick wash and hoover

Service

Called on to pick up car after one week; but when I put the key in the ignition the original fault was still there!!

Service

Well looked after.

Service

Would of been 5 star but after delivering the car early as requested it was not completed on time for pick up. I would think 5 hours for a warranty check, first mot and air con service is excessive.

Service

Fast and efficient

Service

They are very pleasant and efficient and friendly.

Service

Please see above

Service

all the necessary work was carried out in good time and to a satisfactory level

Service

As above

Service

I had to wait two hours while they fitted four new wheels and tyres.

Service

As abovementioned plus prompt response

Service

Although it is expensive for a service, Lloyds carry out my servicing at the time arranged and always do a good job

Service

The service adviser was extremely efficient isn't and helpful. I only scored this less than completely satisfied as I was advised of work that should be considered despite the office giving significantly conflicting advice.

Service

The new part was fitted quickly and painlessly. The lady in customer services named Angela took her time to explain fully the work that had been done and explained that the car had been washed and vacuumed. She deserves a special mention.

Service

Very friendly and quick service.

Service

Amelia from Lloyd BMW was superb in dealing with what was a worrying issue for my family and I.

Service

i had the same part replaced a while ago but still paid for the second new part, I have never had a spring break on any of my many cars to have the same spring break twice is a design fault.

Service

I was impressed by the service, particularly the car valeting. The interior surfaces had all been cleaned as had the inside of the windows.

Service

Good communication throughout and all went well. Always available to help and offer support if needed.

Sales

Exceptional customer support

Sales

Good experience overall

Sales

Clear / welcoming service

Sales

Excellent sales team

Sales

Great and prompt service, felt like a very personal service from Jackson who managed my sale. Staff at the dealership were incredibly friendly and lent us a car without question for the day for a familiarisation drive.

Sales

Sales executive kept me fully informed without being intrusive and I felt I was being looked after properly. The handover/ delivery was thorough and clear.

Sales

The car came in the time I was told and everything was set up to make the whole experience comfortable and pleasant. The salesman was extremely helpful.

Sales

All aspects of the deal were explained from finances prior to placing an order to operating the vehicle to me on delivery.

Sales

Rachel the salesperson was welcoming and very efficient nothing was a problem.