About Your Local BMW Retailer | Lloyd Cockermouth

01900358304

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

174 ratings and 93 comments received in the last 90 days.

20 March 2025

Friendly, courteous and professional.

19 March 2025

My new 220 is far more technically advanced than I am. Fiona at Lloyds Cockermouth was warm and approachable. Took the time to explain everything and answer all my questions. Even made a personal video to clarify something I needed help with. Superb.

15 March 2025

Friendly service

12 March 2025

Kept informed by Jackson

10 March 2025

All staff I spoke to were really friendly and very attentive.

10 March 2025

First class service

18 February 2025

Nothing was too much trouble for Jackson. Excellent communication throughout the negotiation and ultimate sale

18 February 2025

Excellent staff always ready to help if needed

01 February 2025

Great experience from my initial enquiry call to new vehicle handover.

31 January 2025

Brilliantly cared for from start to finish. Fiona spent as much time as needed to explain everything.

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30 January 2025

Everything was explained to me about my different choices of cars and what specifications I had the choice of. When I ordered the car I was kept informed of delivery and pick up dates. The handover was flawless and very informative.

30 January 2025

Completely satisfied with my experience due to the fantastic help of Martin and Lucy at Lloyds bmw at cockermouth

29 January 2025

Outstanding service at the garage.

20 January 2025

Excellent and efficient service from Lloyds Cockermouth.

13 January 2025

Straightforward honest conversations throughout.

02 January 2025

Jackson was outstanding as always, a real credit to your organisation.

21 March 2025

The car was immaculate and I could tell it had been serviced on driving it

21 March 2025

Did what they said when they said and with a smile and the coffee isn't too bad.

21 March 2025

We were offered refreshments and kept informed of the work being undertaken.

20 March 2025

Booked in in good time friendly staff

19 March 2025

Continue to be happy with the service provided.

18 March 2025

Very. Natasha kept me informed and Daniel did a great job of fixing it.

18 March 2025

All my questions answered and good negotiation.

15 March 2025

As above

14 March 2025

Service history not entered to car during service required revisit

13 March 2025

Kindness and sincerity, shown to us by Lisa on reception, thank you

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11 March 2025

Quick helpful response, fully keeping me in the picture. Friendly and polite - professional.

10 March 2025

Great people at the service desk. Appreciate the car wash and vacuum , plus decent coffee and biscuits while waiting.

09 March 2025

08 March 2025

As above.

07 March 2025

see above

04 March 2025

Super easy, great customer area and felt valuable.

02 March 2025

High standards as per usual.

02 March 2025

very professional helpful company

28 February 2025

excellent service in every department, from reception to service and sales

27 February 2025

Did the work agreed at the price agreed and car was well cleaned and vacuumed. Very happy with the work undertaken.

26 February 2025

1ST class service , and excellent service.

25 February 2025

Very friendly helpful staff who keep you informed as things progress.

25 February 2025

No longer gives cars a valet when in for a service , wife went to collect pre ordered car mats at a promotion cost , employee was wanting to charge her the full cost , seems a lack of communication on Lloyd's side

24 February 2025

They know what they are doing and explain things easily

24 February 2025

I was informed when I picked up the car that it was recommended to change 2 tyres. I did wonder if it might have been possible to have rang me about this and offered the option for the tyres to be fitted whilst I was there?

23 February 2025

My car was collected from our home and returned to us when work completed

22 February 2025

I am very satisfied with the excellent service received by all of the employees at Lloyd's always helpful and cheerful ??

22 February 2025

Very competent, polite and efficient.

20 February 2025

Quick, efficient, excellent service from Lisa and her colleague.

20 February 2025

Prompt polite service

19 February 2025

Good service.

12 February 2025

Despite not having the right part for completion in one day , I was treated courteously and quickly. The subsequent repair was then undertaken very quickly.

11 February 2025

Dealt with on time as planned and good communication. Slight negative in that car was not hovered out as promised. Weather was atrocious and anxious to get home so did not raise as an issue. Other than that, everything went well.

11 February 2025

Free valet.

07 February 2025

Had car in for low oil pressure light. Previous garage said my oil filter had perished. Lloyds carried out pressure test. All clear. Recommend engine change?? Took to specialist due to many stories of oil pump failures. Replaced plastic oil pump - ok

06 February 2025

When you pay for a premium service, a first class product is required in return, any shortfall is easily identified.

05 February 2025

The workdone

05 February 2025

Always receive a friendly welcome and nothing is any trouble

03 February 2025

Dealt with my battery problem quickly and to usual BMW standard

03 February 2025

Have dealt with Lloyds for 40 yrs fantastic dealership

03 February 2025

Grubby marks left on passenger seat and inside drivers door. Possibly oil?

02 February 2025

Health check good-noted cut on tyre (none in stock). Arranged new tyre independently. Tyre damage was MOT failure (not identified by BMW). Tyre pressures were also adjusted by BMW technician and set to wrong values giving low pressure warning.

30 January 2025

No problem booking my car in and getting a courtesy car. Work performed in a timely manner and to my satisfaction.

29 January 2025

Good service, made to feel very welcome, kept informed.

29 January 2025

The service was excellent as always

28 January 2025

Work was carried out and I was sent a video to prove this

27 January 2025

Pleasant staff, clean and tidy facilities which is good if you want to wait until your vehicle is ready. Only issue was some of the seating seamed a little tired.

27 January 2025

From the initial greeting, friendly and professional, to the handover of the completed service, Lloyds provide a top class service that highly reflects the BMW ethos.

26 January 2025

They told me my car was ready to pick up, but when I picked up it had a hole in the tyre and an almost flat battery. I had to wait whilst they changed the tyre. The car was not safe to drive at pick up.

25 January 2025

Appreciate the informative video from the technician and car always delivered back to me very clean after a complimentary wash and vacuum.

23 January 2025

Helpful and pleasant staff

23 January 2025

My car was returned to me valered and cleaned very pleased with it.

21 January 2025

Service booked and carried out within a week, very pleasant staff at the garage and car returned on time cleaned and valeted

19 January 2025

Everything was very easy relaxed was made to feel very welcome

19 January 2025

Very satisfied also washing the car a pleasing little extra.

19 January 2025

Quick resolve and help with a loan car during maintenance.

18 January 2025

Went extra mile to get me some parts for other car

18 January 2025

Been a customer since the last century and they've always been first class

18 January 2025

Welcoming, happy staff. Made dropping off and collection very easy.

18 January 2025

Very good.

15 January 2025

The service here is better than BMW themselves, outstanding.

14 January 2025

Service was exactly as promised re time and cost, and the staff were very frinedly and helpful

14 January 2025

Simplistity

13 January 2025

BMW recommended doing a diagnostic, because we thought it might be the battery, which it turned out not to be. So we got the right solution and the starter motor was fitted the following day. This was a huge relief to have sorted this problem out.

13 January 2025

Straight forward and easy with pleasant waiting area.

12 January 2025

The car went in for a recall and we have never had confirmation that the issue was fixed.

11 January 2025

Took car in to have a problem looked at, all sorted in one visit.

08 January 2025

Never had anything but outstanding service from Lloyds

06 January 2025

As I said good customer relations

06 January 2025

Brilliant staff and fantastic customer service.

03 January 2025

Timescale given for car collection, notification sent and a phone call to alert car ready

02 January 2025

Extremely helpful and pleasant staff.

01 January 2025

I was able to book the car in at a time to suit me. I was checked in quickly. I returned around an hour later and was given a cup of coffee whilst I waited for my car to be washed. The whole experience couldn't have gone any more smoothly.

01 January 2025

Unfortunately one of the problems i asked to be investigated, is not a fault just the car just a characteristic of this model. As all tests on the vehicle corresponded with expected parameters.

30 December 2024

Always willing to help whenever i call in to Cockermouth BMW nothing is any problem and will fit you in at short notice add to that a free car wash and hoover you cant go wrong

30 December 2024

Service carried out on time stated. Wash and vac. is a nice touch.

30 December 2024

Disappointed to find dash cam disconnected and removed from windscreen...left on passenger seat!! Service carried out quickly with car cleaned.

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