OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
165 ratings and 84 comments received in the last 90 days.
12 April 2024
Luke Shaw was helpful and supportive throughout
05 April 2024
always a great experience
04 April 2024
Because Alex was very helpful and not pushing the car on me
03 April 2024
The sales staff were great but it took 5weeks to transfer the car from Heathrow to Cockermouth which is far too long.Asked for a different grill unfortunately it's 2 pieces and only 1 was ordered, still waiting for it to get changed ,again too long.
27 March 2024
Great car of gimmicks
25 March 2024
Kind and courteous
21 March 2024
Luke was awesome, very professional and explained everything very well
11 March 2024
We were treat like we mattered and were not just another person buying a car.Lloyds bmw are a company that cares.
06 March 2024
I was kept informed at all stages of the sale and I was delivered my car a week earlier than first planned which suited me perfectly. The part exchange of my old car was seemless and there were no loose ends for me to sort out
19 April 2024
Convenient, helpful, customer focused. Kudos to Nick and Lisa for arranging a quick problem resolution ahead of my imminent road trip.
18 April 2024
You done a good job
18 April 2024
This service was very good.
18 April 2024
Very helpful and friendly staff. Summer tyres were refit to car, only minor issue was front tyres pressures were 2.4 bar against recommended 2.7 bar, as shown on car infotainment system. Back ones were spot on.
18 April 2024
Service department front desk were great (Lisa)
17 April 2024
Very polite and efficient
16 April 2024
Good update on service status with video
16 April 2024
Because what they said was exactly what they did
15 April 2024
It was good
15 April 2024
As always BMW Cockermouth made this a good experience.
18 April 2024
They are alway Friendly and helpful