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ABOUT Lloyd BMW COCKERMOUTH

At Lloyd Cockermouth BMW we are committed to providing a professional, expert and friendly service.

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David Byrne

Head of Business

Andrew Thomas

Sales Manager

Ian O'Neill

Service Manager

Neil Wilson

Parts Manager

Mike Brough

Retail Sales Manager

Cristina Enache

Customer Relations Manager

Martin Sharp

Sales Executive

Alex Cronin

Sales Executive

Richard Parker

Sales Executive

Rachael Fearon

Sales Executive

Jackson Holliday

Sales Executive

Jason Saenchan

Product Genius

Bobby Ritchie

Parts/Warranty Supervisor

Linus Oultram

Parts Advisor

Jake Dixon

Parts Advisor

Jamie O'Donnell

Service Advisor

Danielle Johnson

Workshop Control

Kelly Jack

Service Adminstrator

Mary Redford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Well looked after.

Service

Called on to pick up car after one week; but when I put the key in the ignition the original fault was still there!!

Service

Fast and efficient

Service

Would of been 5 star but after delivering the car early as requested it was not completed on time for pick up. I would think 5 hours for a warranty check, first mot and air con service is excessive.

Service

They are very pleasant and efficient and friendly.

Service

Please see above

Service

all the necessary work was carried out in good time and to a satisfactory level

Service

As abovementioned plus prompt response

Service

Although it is expensive for a service, Lloyds carry out my servicing at the time arranged and always do a good job

Service

As above

Service

I had to wait two hours while they fitted four new wheels and tyres.

Service

The service adviser was extremely efficient isn't and helpful. I only scored this less than completely satisfied as I was advised of work that should be considered despite the office giving significantly conflicting advice.

Service

Very friendly and quick service.

Service

The new part was fitted quickly and painlessly. The lady in customer services named Angela took her time to explain fully the work that had been done and explained that the car had been washed and vacuumed. She deserves a special mention.

Service

i had the same part replaced a while ago but still paid for the second new part, I have never had a spring break on any of my many cars to have the same spring break twice is a design fault.

Service

Amelia from Lloyd BMW was superb in dealing with what was a worrying issue for my family and I.

Service

I was impressed by the service, particularly the car valeting. The interior surfaces had all been cleaned as had the inside of the windows.

Service

It would of been completely satisfied if the team hadn't forgot to wash my car, only a minor point though!

Service

First class

Service

Service was great but surprised (not pleasantly) by the bill

Service

Good service

Service

Bit worrying having fault on car like this

Service

Great service as always, enjoyable place to be

Service

As above. The car was sorted as expected and now drives better than it did before and the air-con now works efficiently.

Service

My car was not repaired in a reasonable time, communication between the dealership and myself regarding the repairs was terrible, the whole experience has left me doubtful to return to the dealership for future work.

Service

Staff very helpfull and job carried out without any problems.

Service

They keep the Customer appraised of progress and go the extra mile to ensure that you are not inconvenienced.

Service

Kept me informed of the cars condition and let me know when it was completed

Service

didn't listen to what was requested

Service

Communication really good throughout the process.

Service

Solely down to Angela Lauder as she is a perfect example of how to represent BMW.

Service

The service was carried out to the timings stated, the car was returned washed outside and vacuumed inside

Service

There was a significant issue when my car was handed back to me. To the credit of the Service Manager, Ian, the issue was resolved to my complete satisfaction.

Service

My new 240 rear sensors failed on holiday in Germany. After a serious thunderstorm and heavy rain it stopped working. My car went in to be fixed 11 days ago couldn't be fixed a new part required. Rang this morning still NO spare sensor. Not acceptabl

Service

speedy and efficient service

Service

Arrived on time vehicle complete on time.

Service

They did what they said they would and the coffee isn't too bad. The people were friendly and helpful.

Service

felt looked after

Service

Parts and labour were expensive But expected it from bmw

Service

Reliable service. Always helpful

Service

The required work was completed to a high standard of workmanship with attention to detail. Very courteous and helpful staff.

Service

No issues sorting fault

Service

good customer service from staff

Service

Lloyd's Cockermouth always give me a good and efficient service and this was no exception

Service

The visit was only for a free safety check and car wash.

Service

The service at Lloyd Cockermouth - the re-calibration of a new windscreen - was carried out quickly and efficiently. Whilst there I was helped with a number of detailed queries about my new car by Alex Cronin

Service

Done on time. Information provided was easy to understand and a clear picture of what had been done during the service.

Service

Because they did everything they said they would without any issues

Service

Polite and friendly staff, always helpful

Service

The car is always ready on time, washed and hoovered.

Service

Fault has not been resolved

Service

The car came in the time I was told and everything was set up to make the whole experience comfortable and pleasant. The salesman was extremely helpful.

Sales

All aspects of the deal were explained from finances prior to placing an order to operating the vehicle to me on delivery.

Sales

Rachel the salesperson was welcoming and very efficient nothing was a problem.

Sales

Putting the customer first which is very important.

Sales

Every member of staff I came into contact with were extremely helpful. Nothing was to much trouble to them.